Order Terms

High-quality products tailored for wholesalers and distributors worldwide.

Order Terms

Rensino Daily Chemical Co., Ltd. supplies personal care, beauty, fragrance, laundry, household cleaning, baby care, and pet care products for international B2B customers. The following ordering process is designed to help importers, distributors, wholesalers, retailers, and private-label buyers communicate their requirements clearly and move efficiently from inquiry to delivery.

1. Inquiry and Product Selection

Please send us an inquiry describing the products you are interested in, such as shampoo, body lotion, facial care products, essential oils, deodorants, laundry detergent, dishwashing liquid, household cleaners, fragrance products, or pet care washing products. Product photographs, reference samples, specification sheets, or links to similar products may be provided to clarify your requirements.

To help us evaluate your inquiry, please include as much of the following information as possible:

If some details are not yet available, our team can discuss the available options with you before preparing a quotation.

2. Customization and Quotation

Customized products may involve adjustments to the formula, fragrance, color, viscosity, product size, container, label, outer carton, or retail packaging. The feasibility of each request is reviewed according to the product type, intended use, order quantity, packaging availability, and destination-market requirements.

A quotation is prepared after the main specifications have been clarified. Pricing may vary according to the formula, ingredients, packaging materials, printing method, customization level, order quantity, testing requirements, shipping terms, and other order details. Any minimum order quantity and sample-related cost will be communicated during the quotation process and may differ by product and packaging format.

Quotations are subject to the stated validity period and applicable commercial terms. If specifications, quantities, packaging, or delivery requirements change, the quotation may need to be updated.

3. Samples and Pre-Production Review

Samples may be arranged when product evaluation, fragrance selection, packaging confirmation, or formula review is required. Sample availability, preparation time, cost, and shipping arrangements depend on the requested product and level of customization.

Please inspect samples promptly and provide clear, consolidated feedback. A sample is intended to confirm agreed product characteristics and presentation. Differences caused by approved raw material tolerances, packaging production, printing methods, monitor displays, or other normal production factors should be considered when reviewing samples and artwork.

If a customized sample or revised sample is requested, the related requirements, schedule, and charges will be confirmed separately before work begins.

4. Order Confirmation

An order proceeds after both parties confirm the commercial and technical details. Depending on the project, the confirmation documents may include a quotation, proforma invoice, purchase order, product specification, packaging details, approved artwork, sample approval, or other written records.

Before confirming the order, please carefully review:

The buyer is responsible for checking the accuracy and legal suitability of brand names, trademarks, artwork, claims, barcodes, translations, and market-specific label content supplied to Rensino Daily Chemical Co., Ltd. Production should not begin until the required order details and approval materials have been confirmed in writing.

5. Artwork and Packaging Approval

Please provide print-ready artwork in an agreed file format, together with the required dimensions, colors, text, barcode information, and printing instructions. Artwork preparation or adjustment can be discussed when needed, subject to the scope of the project.

Digital files and on-screen colors may not exactly represent printed packaging. Printing method, packaging material, surface finish, and production conditions can affect the final appearance. Where necessary, color references, proofs, or physical packaging samples may be used for confirmation.

Changes requested after artwork, packaging materials, or production arrangements have been approved may affect cost and schedule. Any revised requirements will be reviewed and confirmed before implementation.

6. Payment Terms

Payment terms, payment method, currency, bank details, and payment schedule are confirmed according to the order value, customization requirements, production arrangements, and agreed commercial terms. The applicable information will be stated in the quotation, proforma invoice, contract, or other order document.

Customers should make payments only to the account officially confirmed by Rensino Daily Chemical Co., Ltd. If bank details appear to change, please verify them with our authorized contact through a previously established communication channel before transferring funds. Bank charges and other transaction costs will be handled according to the confirmed order terms.

Production, release of goods, or shipment may be arranged after the relevant payment and required approvals have been received, as specified for the individual order.

7. Production and Quality Review

Production is arranged based on the confirmed specifications, approved samples or artwork, packaging availability, and payment status. The production schedule depends on the product type, order quantity, customization level, material readiness, packaging process, and other project requirements. An estimated schedule will be discussed for each order and is subject to confirmation.

During production, communication may include updates on packaging, printing, filling, assembly, or other relevant stages. When practical and agreed in advance, photographs, videos, samples, or production information may be provided for review.

Quality checks are performed according to the confirmed product and order requirements. If the buyer requires a particular inspection standard, third-party inspection, laboratory test, or additional documentation, this should be stated before order confirmation so that feasibility, timing, and related costs can be evaluated.

8. Packing and Shipping

Products are packed according to the agreed retail packaging and export carton requirements. Special instructions for carton marks, palletization, protective packing, mixed-item cartons, display packaging, or destination-specific handling should be provided before the packaging plan is finalized.

Shipping may be arranged by sea, air, courier, rail, truck, or another suitable method, depending on the cargo type, quantity, destination, urgency, and applicable transport restrictions. Some liquids, fragrances, essential oils, aerosols, disinfectant products, or other regulated goods may require special documentation, packaging, or carrier approval.

Freight charges, insurance, customs clearance, import duties, taxes, destination fees, and local delivery responsibilities are handled according to the agreed Incoterm or shipping arrangement. If the buyer appoints a freight forwarder, complete forwarding instructions and contact details should be supplied in time for shipment coordination.

Shipping documents are prepared according to the confirmed order and delivery terms. Any special documentation requirements should be communicated before production because additional processing time or charges may apply.

9. Order Changes and Cancellation

Any request to change product specifications, quantities, artwork, packaging, shipping instructions, or delivery arrangements must be submitted in writing. Rensino Daily Chemical Co., Ltd. will review whether the change can be accepted based on the current purchasing and production status.

Changes made after raw materials, customized packaging, printing, or production have been arranged may result in additional costs or schedule adjustments. Cancellation terms depend on the order stage and the expenses already incurred, particularly for customized formulas, printed packaging, special components, and completed work. The applicable handling arrangement will be discussed according to the specific circumstances.

10. Receipt and After-Sales Communication

After receiving the shipment, please inspect the cartons, quantities, packaging, and products within a reasonable period. If visible transport damage is found, record the condition with the carrier where possible and retain the outer cartons, labels, and shipping documents.

If an order-related issue is identified, contact us promptly and provide the order number, product name, batch information where available, affected quantity, a detailed description, and clear photographs or videos. Samples of the affected product may also be requested to support the review.

We will evaluate the information in relation to the confirmed specifications, inspection records, shipping conditions, storage conditions, and other relevant factors. Any appropriate response or corrective arrangement will be discussed based on the findings and the agreed order terms.

11. Information to Include in Your First Inquiry

For a faster and more accurate response, please send the following details with your initial request:

  1. Company name, country, and contact information.
  2. Required product types and intended sales market.
  3. Estimated quantity for each product or variation.
  4. Preferred formula, fragrance, color, function, and product size.
  5. Container, label, carton, and private-label requirements.
  6. Reference images, specifications, or existing artwork, if available.
  7. Requested trade term, destination port, or delivery location.
  8. Any testing, labeling, documentation, or inspection requirements.
  9. Your preferred schedule, if the order is linked to a launch or purchasing plan.

Clear requirements help Rensino Daily Chemical Co., Ltd. assess product feasibility, customization options, pricing, packaging, and delivery arrangements for your B2B order.

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